Vol. 27 No. 85 (2003)

Research Articles

• WILIP make a difference? Practitioner perspectives of the challenges facing libraries and information services

  Sue Howley, Stuart Ede

  5-10

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• Librarians On Call: an instant messaging enquiry service for Open University distance learners

  Georgina Payne, Michelle Perrott

  11-21

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• Do libraries aid learning? Approaches and methods for measuring impact. A report of the LIRG/SCONUL seminar, 9-10 December 2002, Scarborough.

  Biddy Fisher

  22-25

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• Consultation and involvement in the Library of Birmingham

  Clare Nankivell

  26-36

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