Between digital inclusion and social equality: The role of public libraries in Newcastle upon Tyne
Keywords:Public libraries, digital inclusion, digital divide, social inclusion, Newcastle Upon Tyne.
AbstractThis paper is based on findings obtained from a qualitative research on the role of public library service in reducing digital inequalities in disadvantaged neighbourhoods in Newcastle upon Tyne. Semi-structured interviews with four libraries’ staff members, direct observation during ordinary activities and events organised by libraries aimed to explore both the role played by public libraries in reducing digital inequalities and the current challenges that these actors face to promote digital and social equality. On the one hand, it identifies positive impacts produced by the public libraries through digital education and digital infrastructures on disadvantaged neighbourhoods; on the other, it identifies some barriers experienced by public library authorities in providing such services.
Authors retain copyright and grant the journal right of first publication with the work. The work is licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to distribute the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.