HERNON, P., ALTMAN, E., and DUGGAN, R.E. Assessing service quality: Satisfying the expectations of library customers. 3rd Ed. London: Facet. 2015

Authors

  • Fay Dowding University of the West of England, Bristol

DOI:

https://doi.org/10.29173/lirg690

Author Biography

Fay Dowding, University of the West of England, Bristol

Subject Librarian/ Campus Library Manager. Glenside Library. AHP Library Lead, Subject Librarian for Radiotherapy and Oncology, Diagnostic Imaging and Nuclear Medicine.

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Published

2016-12-13

Issue

Vol. 40 No. 123 (2016): Strategic and policy making issues in information literacy

Section

Book Reviews

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