KOVACS, Diane K. The Virtual Reference Handbook: Interview and information delivery techniques for the chat and e-mail environments. London: Facet Publishing. 2007.

Authors

  • Yvonne Nobis

DOI:

https://doi.org/10.29173/lirg64

Keywords:

virtual, reference interview, electronic communication

Author Biography

Yvonne Nobis

Information Services Librarian
 Reference Department, Cambridge University Library


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Published

2008-08-12

Issue

Section

Book Reviews