The management of change in the information age: Approaches of academic library directors in the USA


  • Zhixian Yi Charles Sturt University



management of change, approaches, academic library directors, USA


This study examined the approaches that academic library directors use to manage change using Bolman and Deal’s reframing change model as a guide. In addition, a regression analysis was conducted to study the influences of demographics, library characteristics and human capital variables on the approaches used. Data were collected from an online survey and descriptive and inferential statistics were used to analyze the collected data. The findings reveal that the frame-related issues in academic libraries and director managerial actions coincided with and confirmed the Bolman and Deal model. Results demonstrate that directors actually used multiple approaches as well as single and dual approaches to manage change. Demographic variables such as age and library characteristics such as library type and library size were significant predictors of the approaches used, but this study indicates that human capital variables and number of library branches made no difference. The results are helpful to better understand directors’ attitudes and behaviours, and the factors that influence approaches to change management.

Author Biography

Zhixian Yi, Charles Sturt University

I am a lecturer in the School of Information Studies at Charles Sturt University (CSU), Australia. I received a doctorate in information and library sciences and a PhD minor in educational leadership from Texas Woman’s University, USA. I was awarded my MLS from Southern Connecticut State University, USA. I was awarded the 2009 Eugene Garfield Doctoral Dissertation Fellowship from Beta Phi Mu, the International Library and Information Studies Honour Society. I have a significant publications record with articles published in The Journal of Academic Librarianship, Library Management, The International Journal of Knowledge, Culture and Change Management, Journal of Library and Information Science, OCLC Systems & Services: International Digital Library Perspectives, Chinese Librarianship: An International Electronic Journal and LIBRI-International Journal of Libraries and Information Services. In 2011-2012, I was awarded the CSU Faculty of Education New Staff Establishment Grant, Faculty Small Grant entitled “Australian Academic Librarians’ Perceptions of Marketing Services and Resources” and the School of Information Studies Research Fellowship for my project entitled “Australian Academic Librarians’ Perceptions of Effective Techniques for Marketing Services and Resources”, which have resulted in several significant presentations and publications. My research interests concentrate on six main areas: (1) library and knowledge management, (2) marketing techniques, (3) information use and needs, (4) digital libraries, and (5) the varied choices made when managing change and using information technology, and (6) history of librarianship.






Refereed Research Articles