TODARO, Julie and SMITH, Mark L. Training library staff and volunteers to provide extraordinary customer service. London: Facet Publishing. 2006.

License

Authors retain copyright and grant the journal right of first publication with the work. The work is licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. 

Authors are able to distribute the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.