IT in public libraries: seeking out the user's perspective.
Keywords:users' attitudes, IT literacy, impact, work, quality of life, non-users, reluctant, anxious, casual, occaisional, high flyers, technophiles, electronic resources
AbstractExplores the results of interviews with 301 public library users regarding users' attitudes to IT and levels of IT literacy. Attitudes averaged 47% positive, 30% negative and 23% neutral. Other views concerned the impact of technology on work, children and quality of life. Library users displayed varying levels of IT literacy. Six types of users were identified: non-users (technophobes); reluctant/anxious; work-related; casual/occasional ; experience/regular and high flyers (technophiles). lt is essential to understand how public library users perceive lT if electronic sources are to be successfully implemented in public libraries.
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