What users actually do: a study of service-seeking behaviour in an academic library

Authors

  • Kathryn Ray
  • Michael Heine
  • Ian Winkworth

DOI:

https://doi.org/10.29173/lirg312

Keywords:

information service-seeking behaviour, academic libraries, behaviour, methodology, academic library use

Abstract

This article describes what is believed to be an innovative methodology for capturing the patterns and sequence of users' information service-seeking behaviour in one academic institution. The article outlines the thinking behind and development of this methodology; its application in terms of collecting data: and highlights the general results that emerged.

Author Biographies

Kathryn Ray

Kathryn Ray is Research Assistant, School of Information Studies

Michael Heine

Michael Heine is Principal Lecturer, School of Information Studies

Ian Winkworth

Ian Winkworth is Director of Information Services

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Issue

Vol. 24 No. 76 (2000)

Section

Research Articles

License

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