Northumbria University: impact on improving students' confidence and competence in information and IT skills

Authors

  • Anne Middleton

DOI:

https://doi.org/10.29173/lirg185

Keywords:

information literacy, impact measurement

Abstract

The University Library and Learning Service (ULLS) already measure their performance by the usual parameters - recording various usage and performance indices, including a user satisfaction survey. By endeavouring to measure 'impact' however, this project offered ULLS a different opportunity - to gain a deeper understanding of the complex interaction between library users and library services and resources.

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Issue

Vol. 29 No. 91 (2005)

Section

Research Articles

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