Northumbria University: impact on improving students' confidence and competence in information and IT skills
Keywords:information literacy, impact measurement
AbstractThe University Library and Learning Service (ULLS) already measure their performance by the usual parameters - recording various usage and performance indices, including a user satisfaction survey. By endeavouring to measure 'impact' however, this project offered ULLS a different opportunity - to gain a deeper understanding of the complex interaction between library users and library services and resources.
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