Assessing library web page usability: how benchmarking can help

Authors

  • Sue White

DOI:

https://doi.org/10.29173/lirg163

Keywords:

electronic resources, accessibility

Abstract

This article looks at how the 'Mystery Shopper' methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

Downloads

Issue

Vol. 28 No. 88 (2004)

Section

Research Articles

License

Authors retain copyright and grant the journal right of first publication with the work. The work is licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. 

Authors are able to distribute the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.