Assessing library web page usability: how benchmarking can help

Authors

  • Sue White

DOI:

https://doi.org/10.29173/lirg163

Keywords:

electronic resources, accessibility

Abstract

This article looks at how the 'Mystery Shopper' methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

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Issue

Vol. 28 No. 88 (2004)

Section

Research Articles

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